Polareis - Your Marketing North Star

Privacy Policy

Last updated: 23 May 2025

1. Introduction

Welcome to Polareis, owned and operated by NCount Technology Pte Ltd (“NCount”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, share, and protect your information in connection with your use of our website and services (“Services”). This Policy is designed to comply with global privacy standards, including the Singapore Personal Data Protection Act (PDPA), the EU General Data Protection Regulation (GDPR), and other relevant privacy laws.

By accessing or using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. About Us

Polareis is a brand operated by NCount Technology Pte Ltd.

  • Registered Address: #03-05, 1003 Bukit Merah Central, Singapore 159836

  • UEN: 202329175C

  • Contact Email: [email protected]

3. Information We Collect

We collect personal data and other types of information in various ways when you interact with our Services. This includes:

3.1. Personal Data

Personal data is any information that can be used to identify you. We may collect:

  • Contact Information: such as your name, email address, phone number, and mailing address.

  • Account Information: including username, password, and other registration details.

  • Payment Information: if you purchase our services, we collect payment and billing details through secure payment gateways.

  • Communication Data: information you provide when contacting us or interacting with our support team.

  • Usage Data: data collected automatically from your use of our Services such as IP address, browser type, device information, pages visited, and time spent on our website.

  • Cookies and Similar Technologies: see Section 6 for further details.

3.2. Non-Personal Data

We may also collect information that does not identify you personally, such as usage statistics, aggregated data, and technical data collected through cookies, web beacons, and similar technologies.

4. How We Use Your Information

We use the collected data for a variety of purposes, including:

  • Providing and Improving Services: To operate, maintain, and improve our Services and to personalize your experience.

  • Account Management: To process registration, manage your account, and provide customer support.

  • Billing and Payments: To manage transactions, process payments, and handle invoicing.

  • Communication: To send you service-related notices, updates, and promotional communications (where consent has been obtained).

  • Security and Compliance: To monitor, protect, and secure our systems and the data of our users.

  • Analytics and Research: To analyze trends, usage, and activities in connection with our Services for business improvement.

  • Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.

5. Legal Basis for Processing Personal Data

We process your personal data based on one or more of the following legal bases:

  • Consent: When you have provided consent for a specific processing purpose.

  • Contractual Necessity: When processing is necessary for the performance of a contract to which you are a party.

  • Legal Obligation: When processing is required to comply with applicable laws or regulatory obligations.

  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided such interests are not overridden by your data protection rights.

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and improve our Services. Cookies are small data files stored on your device. You can manage your cookie settings via your browser controls, but please note that disabling cookies may affect the functionality of our Services.

7. Sharing and Disclosure of Your Information

We may share your information with third parties as described below:

  • Service Providers: Trusted third-party vendors who assist in operating our website, processing payments, providing customer service, and performing other essential business functions.

  • Legal and Regulatory Authorities: When required by law or when necessary to protect our rights, property, or safety, or that of our users or others.

  • Business Transfers: In connection with any merger, sale, or transfer of some or all of our assets, your data may be transferred to the relevant successor entity.

  • Consent: We may also share your data when you have provided explicit consent for a specific purpose.

We ensure that any third-party service providers adhere to appropriate data protection standards and only use your data for the purposes for which it was disclosed.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of your own jurisdiction, including Singapore. Whenever such transfers occur, we will take appropriate safeguards as required by applicable laws (such as the GDPR) to ensure the security and confidentiality of your data.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

10. Security of Your Information

We implement a range of security measures, including administrative, technical, and physical safeguards, to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no system is completely secure. If you have concerns about security, please contact us immediately.

11. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request correction of any inaccuracies in your personal data.

  • Deletion: Request deletion of your personal data, subject to applicable legal or contractual restrictions.

  • Objection: Object to the processing of your data based on our legitimate interests.

  • Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise your rights or if you have any questions about our privacy practices, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

12. Children’s Privacy

Our Services are not directed to individuals under the age of 13 (or the applicable legal age in your jurisdiction). We do not knowingly collect personal data from children without appropriate parental consent. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that data from our servers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date at the top of this document. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: #03-05, 1003 Bukit Merah Central, Singapore 159836.